Customer Success Manager (Account Management)

Location: Kuala Lumpur, Malaysia

Company

hirify.global provides a commerce partnership marketing platform covering affiliate, influencer, content publisher, brand ambassador, and customer referral partnerships.

What you will do

• Drive platform adoption through client training and consultation on configurations, tracking, and reporting.
• Manage strategic account plans and executive business reviews aligned with client business goals.
• Identify renewal and expansion opportunities, prepare pricing proposals, and analyze program performance.
• Collaborate with Sales and Product on technical escalations and translate client feedback into actionable insights through JIRA and SFDC.
• Identify churn risks and resolve complex client and partner situations.

Requirements

• At least 2 years of experience in SaaS-based sales, customer service, or account management within a technology company.
• Professional experience in ad tech, including selling or buying media in any format.
• Strong technical aptitude and comfort with B2B commerce and internet communication software.
• Excellent communication and presentation skills, with the ability to influence stakeholders and build long-term professional relationships.
• Proactive, results-oriented approach with the ability to manage multiple projects accurately.

Nice to have

• Fluency in Bahasa Indonesian.

Culture & Benefits

• Flexible environment with a Responsible PTO policy and a focus on work-life balance.
• Up to 12 fully covered therapy or coaching sessions per year, with additional dependent coverage.
• Monthly gym reimbursement.
• Free Coursera subscription and access to PXA courses.
• Paid parental leave: 26 weeks for the primary caregiver and 13 weeks for the secondary caregiver.
• Technology stipend for home-office setup and a monthly internet allowance.