Senior Executive Customer Success (Ecommerce)

Location: Kuala Lumpur, Malaysia

Company

NIQ/GfK is a global consumer intelligence, measurement, and data analytics company serving manufacturers and retailers in more than 90 countries.

What you will do

• Build and maintain strategic client relationships from onboarding through renewal.
• Develop stakeholder maps, identify white-space opportunities, and expand client contact networks.
• Create measurable client use cases using the context, actions, and outcome framework.
• Lead thought leadership initiatives, including webinars, LinkedIn content, workshops, and other client-facing materials.
• Achieve a 15% upsell target by identifying opportunities and presenting innovative solutions.
• Co-create client roadmaps, maintain accurate CRM documentation, and collaborate on tool and process improvements.

Requirements

• At least 3 years of experience in customer success, account management, or a related client-facing role.
• Strong analytical, strategic planning, communication, and portfolio management skills.
• Experience identifying growth opportunities and managing complex client portfolios.
• Proficiency with CRM systems such as Dynamics or Skalin and data analysis tools.
• Understanding of FMCG manufacturers and ecommerce.
• Autonomous, proactive, organized, and solution-oriented approach.

Culture & Benefits

• Flexible working environment.
• Volunteer time off.
• LinkedIn Learning access.
• Employee Assistance Program.
• AI tools may support recruitment activities, with human oversight and final hiring decisions made by people.