Customer Success Renewal Representative, Enterprise

Location: Kuala Lumpur, Malaysia

Company

hirify.global provides data resilience and data security solutions that help organizations protect and manage data and AI workloads.

What you will do

• Own end-to-end subscription and maintenance renewals for enterprise accounts, engaging customers up to six months before contract expiry.
• Manage renewal and expansion pipelines, forecasts, quotas, and key performance indicators.
• Educate customers on product capabilities, close renewals, and grow account value through upgrades, migrations, and additional licenses.
• Coordinate with enterprise sales, Customer Success, Sales Engineering, Deal Desk, Legal, and channel partners on complex renewal agreements.
• Negotiate renewal offers, reactivate lapsed support, and manage churn risks through structured close plans.
• Maintain accurate customer and partner records and activity tracking in Salesforce.

Requirements

• At least 3 years of relevant experience in sales, account management, customer success, or renewals.
• Experience supporting large-scale enterprise accounts with technically complex configurations and high transaction volumes.
• Strong analytical skills, advanced Excel usage, and experience compiling, querying, analyzing, and reporting data.
• Proven success exceeding quotas and KPIs, with strong forecasting, negotiation, communication, and organizational skills.
• Proficiency with Salesforce and an understanding of technology.
• Ability to manage complex customer requests, escalations, outbound calls, and multiple priorities in a fast-paced environment.

Culture & Benefits

• 15–21 annual vacation days, four additional hirify.globale Days, and 24 paid volunteer hours annually.
• Private medical insurance for employees and eligible dependents, including hospital, surgical, outpatient, and mental health coverage.
• Dental, life, personal accident, critical illness, and disability insurance.
• Annual flexible spending allowance for health and wellbeing expenses.
• Learning resources, mentoring, workshops, and access to LinkedIn Learning and O’Reilly.