Client Success Specialist (Japanese) (Forex)

Location: Kuala Lumpur, Malaysia. Candidates must have the appropriate rights and documentation for employment in Malaysia.

Company

Global brokerage providing foreign exchange, contracts for difference, financial spread betting, and trading technology across multiple regions.

What you will do

• Deliver timely, accurate, and professional support across multiple client communication channels.
• Tailor guidance for standard and premium traders and partners while supporting retention and long-term client value.
• Handle escalations, document cases, and resolve client issues within agreed timeframes.
• Conduct first-level trade investigations and validations according to approved processes.
• Identify recurring issues, share trends with internal teams, and contribute to service and product improvements.
• Collaborate with stakeholders across departments and escalate complex matters with complete information.

Requirements

• Proven customer service experience and a strong interest in forex and financial services.
• Native Japanese and strong verbal and written English communication skills.
• Strong communication, empathy, problem-solving, attention to detail, and prioritization skills.
• Experience with CRM and service desk systems.
• Ability to work collaboratively in a fast-paced environment and handle rotating day and weekend shifts.
• Legal authorization and documentation to work in Malaysia are required.

Culture & Benefits

• Professional training, certifications, and soft-skills development opportunities.
• 21 days of annual leave per year.
• Health insurance.
• Quarterly allowance supporting health and lifestyle choices.
• Employment in Malaysia is officially arranged through the designated Employer of Record.

Hiring process

• Talent Acquisition interview lasting approximately 45 minutes.
• Take-home assessment completed within one day.
• Final interview lasting approximately 45 minutes.