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7 дней назад

Client Success Specialist (Korean) (Fintech)

Формат работы
onsite
Тип работы
fulltime
Английский
b2
Страна
Malaysia
Вакансия из списка Hirify.GlobalВакансия из Hirify Global, списка международных tech-компаний
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Описание вакансии

Текст:
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TL;DR
Client Success Specialist (Korean) (Fintech): Supporting Axi clients across multiple channels through tailored guidance, issue resolution, retention support, and layer-1 trade investigations with an accent on Korean-language communication, regulatory compliance, and accurate case handling. Focus on identifying root causes, resolving escalations, sharing recurring issue trends with internal teams, and contributing to service and product improvements.

Location: Malaysia; candidates must have the appropriate rights and documentation for employment in Malaysia.

Company

hirify.global is a global brokerage providing foreign exchange, contracts for difference, financial spread betting, and trading technology.

What you will do

  • Provide timely, accurate, and professional multi-channel support to clients.
  • Tailor support for standard and premium traders and partners.
  • Support client retention through practical guidance and approved processes.
  • Investigate client issues, identify root causes, and contribute to sustainable resolutions.
  • Conduct layer-1 trade investigations and validations.
  • Document and escalate complex matters, recurring issues, and relevant trends to internal stakeholders.

Requirements

  • Experience in customer service, client support, relationship management, or a similar customer-facing role.
  • Native or fluent Korean and good English communication skills.
  • Strong interest in speaking with customers, understanding their needs, and resolving concerns.
  • Willingness to work rotating shifts, including weekends.
  • Appropriate rights and documentation for employment in Malaysia are required.

Culture & Benefits

  • Competitive compensation.
  • Professional training, certifications, and soft skills development.
  • 21 days of annual leave per year.
  • Health insurance.
  • Quarterly allowance supporting health and lifestyle needs.
  • Employment in Malaysia is formally arranged through hirify.global's designated Employer of Record, TDCX Malaysia.

Hiring process

  • Talent Acquisition interview lasting approximately 45 minutes.
  • Take-home assessment with a one-day timeframe.
  • Final interview lasting approximately 45 minutes.

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