Associate Director, Omnichannel Orchestration

Location: Plainsboro, New Jersey, United States. Approximately 20–30% overnight travel is required.

Base compensation: $152,700–$267,300 per year, plus eligibility for a company bonus and long-term incentive compensation.

Company

hirify.global is a global pharmaceutical and healthcare company developing solutions for diabetes, obesity, rare diseases, and other serious chronic conditions.

What you will do

• Develop and implement therapeutic-area customer experience and omnichannel activation strategies.
• Map customer journeys and optimize touchpoints across paid, earned, and owned digital channels, mass marketing, peer-to-peer programs, conventions, and field CRM.
• Design personalization strategies using customer segmentation, behavioral data, analytics, and machine learning.
• Lead testing, measurement, campaign optimization, KPI development, and ROI improvement.
• Manage and develop a team of Omnichannel Strategists and Specialists.
• Collaborate with Brand, Commercial Excellence, Analytics, IT, Sales, Medical, Legal, Regulatory, Privacy, and external agency partners.

Requirements

• Bachelor’s degree or equivalent experience, preferably in Business, Marketing, or a related field.
• 10+ years of progressively responsible experience in sales, brand management, or marketing within the pharmaceutical or related industry.
• Extensive experience across digital marketing and paid, earned, and owned channels.
• Experience developing customer experience solutions, personalized marketing strategies, tactical experience plans, and measurable campaign outcomes.
• Knowledge of pharmaceutical or life sciences markets, including Medical, Regulatory, Clinical, compliance, and ethical requirements.
• Strong strategic planning, analytical, communication, stakeholder management, leadership, coaching, and people management skills.

Culture & Benefits

• Human-centered, customer-focused environment built around experimentation, learning, and continuous improvement.
• Medical, dental, and vision coverage, life and disability insurance, and employee assistance programs.
• 401(k) savings plan, flexible spending accounts, tuition reimbursement, and voluntary insurance benefits.
• Sick time, flexible vacation, and parental leave policies.
• Inclusive recruitment process and equal employment opportunity.