Site Account Manager

Location: Boston, MA, USA; onsite, Monday–Friday, 8:00am–5:00pm

Salary: USD 85,000–136,000 per year

Company

hirify.global provides marketing, packaging, print, and business services supported by proprietary technology, data analytics, and operational expertise.

What you will do

• Lead contracted client operations and ensure service levels, quality standards, and client expectations are met.
• Manage the full employee lifecycle, including hiring, onboarding, training, performance management, development, succession planning, and offboarding.
• Manage staffing, workflow volumes, shifts, service lines, and resource allocation using workflow data and Engage reporting.
• Drive continuous improvement, resolve escalated client issues, and implement processes that improve service delivery.
• Oversee financial and contractual activities, including P&L reviews, labor allocations, overtime, invoicing, budgeting, and cost control.
• Manage client relationships, present monthly service reviews, gather feedback, and identify account growth opportunities.

Requirements

• Bachelor’s degree or equivalent experience.
• More than five years of experience as a recognized leader and people manager in a customer-service-intensive environment.
• Experience managing complex or multi-service client solutions and improving service or contract performance.
• At least two years of financial management experience, including understanding the impact of operational decisions on P&L.
• At least two years of people management experience across the employee lifecycle.
• Intermediate to expert Microsoft Office skills, strong organization, attention to detail, independent decision-making, and the ability to handle confidential information.

Culture & Benefits

• Medical, dental, and vision coverage.
• Paid time off, disability insurance, life insurance, and parental leave.
• 401(k) with company match and supplemental insurance options.
• Tuition assistance, adoption assistance, and employer or partner discounts.
• Employment is subject to successful completion of a pre-employment background and drug screen.