Member Consultant II (Financial Services)

Location: Spokane Valley, Washington, with required rotation across Spokane-area pod branches and training travel to the Tukwila Financial Center

Salary: $26.00–$32.12 per hour; typical Member Consultant range is $26.00–$28.00 per hour.

Company

A member-focused financial institution serving 1.5 million members and managing more than $30 billion in assets.

What you will do

• Deliver high-quality member service and sales consultations across business services, consumer lending, deposits, IRAs, powers of attorney, and fiduciary accounts.
• Identify, diagnose, and resolve consumer financial needs, referring members to specialized services when appropriate.
• Sign loan and account documents originating through inbound and outbound call-center channels.
• Provide financial wellness support through education, budgeting, debt management, and access to financial planning resources.
• Work across Spokane-area pod branches and adapt branch assignments and schedules to business needs.

Requirements

• Bachelor’s degree or equivalent related experience.
• At least two years of experience in a sales-oriented, financial, or retail environment.
• Ability to complete a 12-week in-house training program with variable Monday–Friday shifts between 8:00 AM and 6:30 PM.
• Ability to commute between pod branches and the Tukwila training location is required.
• Strong communication, problem-resolution, negotiation, organization, multitasking, and peer-coaching skills.
• Ability to work flexible schedules, including up to three Saturdays per month after training.

Nice to have

• One year of experience in a financial institution.
• Spanish fluency.
• Understanding of sales pipelines, credit-union products, and state and federal regulations for membership, deposit, and loan services.
• Comfort learning new systems and navigating multiple systems simultaneously.

Culture & Benefits

• People-focused culture centered on serving members, communities, and employees.
• 401(k) company match of up to 3% plus a 4% annual employer contribution.
• Medical, dental, and vision coverage, including family contributions.
• Paid time off, a PTO exchange program, and community volunteer time off with donation matching.
• Tuition reimbursement and support for work-life balance.