3 дня назад
Product Support Engineer (Spanish Speaking)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Product Support Engineer (Spanish Speaking) (Enterprise Browser): Providing technical support, troubleshooting, and integration guidance for enterprise customers using a secure enterprise browser with an accent on network security, endpoint operating systems, and customer issue resolution. Focus on debugging Windows applications, investigating HTTP and system issues, collaborating with development and QA, and improving product documentation and reliability.
Location: Remote-based in the United States; Dallas-based
Company
develops an enterprise browser that unifies AI enablement, network access, data protection, identity, and endpoint control in a secure workspace.
What you will do
- Provide technical support to enterprise customers through email, phone, and chat.
- Troubleshoot product issues and guide customers through integrations with their systems.
- Collaborate with development and QA teams to escalate and resolve critical issues.
- Document customer interactions, technical solutions, and best practices.
- Share customer feedback to support product improvements.
- Work independently, meet SLAs and performance metrics, and provide off-hours support when needed.
Requirements
- 5+ years of hands-on support experience with enterprise customers.
- 5+ years of experience with troubleshooting methodologies and problem-solving.
- 3+ years of experience in a startup environment.
- Knowledge of network and security tools such as Okta, Zscaler, and SIEM, plus Windows, Mac, and Linux operating systems.
- Experience debugging Windows applications, understanding HTTP, installing virtual machines, configuring IT environments, and using Confluence, Salesforce, and Jira.
- Fluent Spanish is required. Experience with Coralogix and Sentry is also required.
Nice to have
- Bachelor's degree in Computer Science, Engineering, or a related field.
Culture & Benefits
- Full-time role with remote work based in the United States.
- Work with a small, skilled, and highly collaborative team.
- Opportunity to take on additional responsibilities and contribute to product improvements.
- Fast-paced, agile environment focused on customer obsession and continuous learning.
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