Client Success Manager (Fintech)

Location: Toronto, Canada; hybrid work with at least 3 days per week in the office

Base salary: $106,000–$148,000 per year, plus annual bonus or commission, equity, and benefits.

Company

hirify.global provides technology and solutions for customers in global and regulated industries.

What you will do

• Build and maintain relationships with senior decision-makers and influencers across global customer accounts.
• Lead strategy meetings with client leadership and align business needs with hirify.global solutions.
• Create demand for products and services through presentations and strategic discussions.
• Analyze client data and sales reports to identify risks, opportunities, and retention strategies.
• Collaborate with senior Account Managers to improve client satisfaction and revenue growth.

Requirements

• Bachelor’s degree in Business or a related field, or equivalent practical experience.
• 10+ years of experience in account management, client success, or sales within a global or regulated industry.
• Ability to influence stakeholders, develop scalable solutions, and lead cross-functional initiatives.
• Clear communication skills and experience working in collaborative, matrixed environments.
• Ability to work from the Toronto office at least 3 days per week in a hybrid environment.

Nice to have

• Advanced degree or certification such as an MBA or PMP.
• Experience in capital markets, fintech, or regulated industries.
• Experience collaborating with global teams across different cultural contexts.

Culture & Benefits

• Competitive rewards package with compensation based on experience, education, skills, and market conditions.
• Annual bonus or commission and long-term equity incentives.
• Comprehensive benefits and opportunities for professional growth.
• Inclusive workplace with reasonable accommodations available throughout the hiring process.