Claim Associate (Insurance)

Location: Remote - Maryland, United States

Salary: $63,000 annual

Company

Brown & Brown provides insurance services and supports customers through claims and risk-related operations.

What you will do

• Act as the primary contact for administrative and operational claim inquiries.
• Monitor, prioritize, process, and distribute claim mailbox communications.
• Enter, review, and maintain accurate data in claim management systems.
• Prepare and distribute claim acknowledgements and routine correspondence to insureds, brokers, captive managers, TPAs, and fronting carriers.
• Support reports, loss runs, management summaries, audits, and reporting cycles.
• Handle claim documents through redaction, quality review, indexing, DocuSign workflows, and secure distribution.

Requirements

• Associate or bachelor’s degree preferred; equivalent relevant experience may be considered.
• 3–6 years of experience in claims administration, claims support, or insurance operations.
• Strong knowledge of insurance claim workflows and terminology.
• Experience with claim management systems and Microsoft Office, including Outlook, Word, and Excel.
• Excellent written and verbal communication, organization, time management, attention to detail, and data accuracy.
• Strong critical-thinking and problem-solving skills, including the ability to identify and escalate issues.

Culture & Benefits

• Merit-based culture focused on initiative and customer outcomes.
• Medical, prescription, dental, vision, life, and disability insurance.
• Employee stock purchase plan, 401(k), student loan assistance, and tuition reimbursement.
• Mental health and enhanced advocacy services.
• Paid time off, holidays, and preferred partner discounts.