Total Loss Adjuster - General Motors Insurance

Location: United States (Remote); no travel required. A 10:00 am–7:00 pm CST schedule is strongly preferred.

Salary: $52,000–$96,000 per year, plus bonus eligibility.

Company

General Motors Insurance is an emerging insurance business within the GM enterprise, using connected vehicle and driving insights to simplify insurance products, policy servicing, and claims.

What you will do

• Investigate, evaluate, negotiate, adjust, settle, and defend low to moderately complex auto claims.
• Confirm coverage, determine legal liability, and resolve claims in compliance with state regulatory requirements.
• Manage and support policyholders and third-party customers through the total-loss damages process.
• Identify and pursue recovery opportunities when appropriate.
• Coordinate with vendors and internal business partners to facilitate claims resolution.
• Provide claims service through multiple channels and support workload surges or catastrophe operations as needed.

Requirements

• At least 1 year of claims adjusting experience.
• Current Insurance Adjuster License required.
• Experience in an inbound, phone-intensive contact center environment using a headset.
• High school diploma or equivalent required; a related bachelor’s degree is preferred.
• Strong written and verbal communication, customer relationship, computer literacy, and multitasking skills.
• Ability to adapt to rapid change and work effectively in an AI-enabled environment.

Nice to have

• At least 1 year of customer service experience.
• At least 1 year of customer contact experience.
• Related bachelor’s degree.

Culture & Benefits

• 100% remote work with no required travel.
• 401(k) matching and health benefits available on the first day of employment.
• Bonding leave for new parents: 12 weeks fully paid.
• Tuition assistance, training, community service pay, and nine company holidays.
• GM employee auto discount and a culture focused on innovation, integrity, and belonging.

Hiring process

• Two positions are available.
• The position remains posted until filled.
• Agency submissions are not accepted.