Helpdesk Engineer (IT Support)

Location: Azerbaijan, Kazakhstan, or Uzbekistan. Remote, office-based, and hybrid work options are available.

Salary: EUR 700–1,500 gross per month. Final compensation depends on experience, location, and professional growth.

Company

hirify.global is a pre-IPO software development company providing full-cycle digital solutions to enterprises and middle-sized businesses worldwide.

What you will do

• Provide first-line technical support to users and resolve hardware, software, and network issues.
• Install, configure, and maintain workstations, laptops, and peripherals.
• Manage user accounts, access rights, and permissions, including Active Directory administration.
• Support business applications such as Microsoft Office, email clients, and VPN tools.
• Log, track, and resolve incidents and service requests through ticketing systems.
• Support onboarding and offboarding, maintain documentation, and follow IT security policies.

Requirements

• At least 2 years of experience as a Helpdesk Engineer, Technical Support Engineer, or in a similar role.
• Good knowledge of Windows and Linux operating systems.
• Familiarity with Active Directory, user management, and access control.
• Basic knowledge of networking, including TCP/IP, DNS, and VPN.
• Experience with ticketing systems such as ServiceNow or Jira Service Management.
• English at Intermediate+ level or higher, along with strong troubleshooting, communication, and prioritization skills.

Culture & Benefits

• Opportunity to work with clients and projects in FinTech, Healthcare, Retail, Telecom, Logistics, Travel, and other domains.
• Ability to change projects and develop expertise in different business areas.
• Mentoring, onboarding support, and opportunities for professional, financial, and career growth.
• Access to a corporate training portal, English courses, and compensation for professional certifications.
• Private health insurance, sports activity compensation, referral rewards, and corporate events.
• Up to an additional USD 1,000 per month through company activities, paid as part of the annual bonus.