Associate Director, Client & Delivery Excellence (Patient Services)

Location: Chesterfield, Missouri, USA; office-based role eligible for hire in select U.S. locations

Salary: USD 105,575–124,115 per year

Company

hirify.global provides commercialization services and solutions for the life sciences industry, supporting biotech, pharmaceutical, and patient-focused programs.

What you will do

• Lead client and delivery excellence for patient services programs and support strategic offerings with program leadership.
• Coach, train, and develop department staff while building a strong talent pipeline.
• Manage client relationships, clarify objectives and deliverables, and maintain transparent operational communication.
• Assess programs and implement automation, process improvements, staffing models, role definitions, and standard operating procedures.
• Set plans and measurable outcomes, approve client billing, and monitor and report program results.
• Travel approximately 10%–25% as required.

Requirements

• Bachelor’s degree in business or a relevant discipline.
• At least 5 years of leadership experience in patient services.
• At least 5 years of experience in sales, operations, product management, or strategic account management.
• Practical experience designing, delivering, and optimizing patient access programs, including reimbursement support, co-pay assistance, patient assistance, and adherence services.
• Strong relationship-building, problem-solving, analytical, organizational, leadership, communication, and presentation skills.
• Ability to work in the office in Chesterfield, Missouri, and meet U.S. hiring-location requirements.

Nice to have

• Advanced degree in life sciences, pharmacy, business, or a related discipline.
• Account management experience in the life sciences industry.

Culture & Benefits

• Patient-focused work supporting access to innovative therapies.
• Inclusive workplace committed to diversity, equity, and inclusion.
• Culture emphasizing client ownership, talent development, innovation, transparent communication, and collaboration.
• Competitive salary and benefits package.
• Reasonable accommodations available during the hiring process.