Order Fulfillment Specialist (Healthcare)

Location: United States - Remote

Company

hirify.global provides telehealth support solutions that help healthcare companies deliver virtual care and medication services across all 50 states.

What you will do

• Own the complete medication order flow from order placement through pharmacy receipt, shipment, and patient delivery.
• Manage the order exception queue and diagnose root causes across licensing, provider-state coverage, system/API, address-validation, and carrier issues.
• Replace spreadsheet-based reconciliation and manual note capture with standardized, documented, scalable workflows.
• Define processes for delivery delays, returns to sender, and cold-chain temperature excursions requiring medication replacement.
• Partner with Product and Engineering to define, prioritize, and validate tooling for order triage, status visibility, and exception handling.
• Build fulfillment metrics, runbooks, reporting, cross-functional cadences, and handoffs that improve accountability as volume grows.

Requirements

• Bachelor's degree or equivalent experience.
• 5+ years of experience in fulfillment, logistics, or operations.
• Demonstrated ownership of end-to-end process design and experience rebuilding high-volume operational workflows.
• Experience diagnosing process bottlenecks and creating scalable processes or tooling to resolve them.
• Experience partnering with Product or Engineering to translate operational problems into tooling requirements.
• Strong cross-functional influence, attention to detail, and comfort using order management, tracking, and ticketing systems.

Nice to have

• Healthcare, pharmacy, or other regulated-operations experience.
• Cold-chain, perishable, or time-sensitive shipping experience.
• E-commerce, 3PL, or last-mile delivery operations experience.
• Experience implementing process automation or workflow tooling.

Culture & Benefits

• Flat organizational structure with autonomy to define and improve fulfillment operations.
• Medical, dental, and vision plans.
• Flexible Spending Accounts and Health Savings Accounts.
• Flexible paid time off.
• 401(k) with company match, life insurance, pet insurance, and additional benefits.