Customer Supply Chain Manager

Location: Alpharetta, Georgia, USA; hybrid schedule with 3 days in the office and 2 days working from home

Salary: $91,200–$175,000 (Zone C), $100,300–$192,500 (Zone B), or $109,400–$210,000 (Zone A) annually, depending on work location and applicable labor-cost zone.

Company

Consumer products corporation focused on growing its brands and creating positive impact for consumers, communities, and employees.

What you will do

• Own end-to-end customer supply chain performance across order-to-cash, including service, inventory, cost-to-serve, fines, cash, and compliance.
• Integrate Logistics with Sales, IBP, Planning, Finance, Order Management, Transportation, and external partners.
• Develop decision-safe analytics, interpret dashboards and AI-enabled insights, and embed decision-critical inputs into planning workflows.
• Lead customer-level cost-to-serve analysis and quantify the financial impact of service models, collaboration initiatives, and operational improvements.
• Evaluate demand, promotion, capacity, and growth scenarios while communicating recommendations, risks, assumptions, and trade-offs to senior stakeholders.
• Drive KPI performance, root-cause problem solving, standard work, operating reviews, and data-driven performance management with 3PLs and carriers.

Requirements

• At least 7 years of experience in supply chain, logistics, or customer operations within CPG, retail, or a complex distribution environment.
• Strong analytical capability with experience converting data into clear business decisions and performing cost-to-serve analysis.
• Strong financial acumen covering profit drivers, cost levers, working capital, cash, and service-to-cash trade-offs.
• Experience partnering across Sales, Finance, Planning, Operations, and external logistics providers.
• Proficiency in Power BI, Excel, SAP/S4, WMS/TMS, or comparable planning and execution tools.
• Ability to interpret AI-enabled recommendations, work with forecasts and service metrics, lead constructive conflict, and maintain accountability in ambiguous situations.

Culture & Benefits

• Inclusive, values-based culture focused on professional and personal growth.
• Hybrid work arrangement with two work-from-home days each week.
• Comprehensive health and wellbeing benefits.
• 401(k) program with company match and flexible time-off benefits, including location-dependent summer Fridays.
• Inclusive fertility and adoption benefits and eligibility for incentive plans.