Operations Officer III (Banking)

Location: Toronto, Ontario, Canada

Salary: CAD 47,200–66,600 per year

Company

TD is a major financial institution serving personal and commercial banking customers in Canada, the United States, and other markets.

What you will do

• Execute complex transactions, overrides, adjustments, and operational requests accurately and within established authority levels.
• Analyze process drivers and root causes of operational issues, escalate risks, and recommend resolutions.
• Identify and lead process improvements that increase service quality, efficiency, and availability.
• Support the development and implementation of operational standards, policies, procedures, and solutions.
• Support change management initiatives through clear communication and process documentation.
• Provide training, coaching, guidance, and knowledge sharing to team members and internal partners.

Requirements

• At least 1 year of relevant experience.
• Undergraduate degree or college diploma preferred.
• Advanced knowledge of relevant products, services, processes, procedures, and systems.
• Understanding of operational risk, regulatory requirements, and applicable business policies.
• Ability to manage confidential information, exercise judgment, and resolve or escalate non-standard issues.
• Ability to work in Toronto, Ontario, Canada; the role is subject to Canadian provincial employment regulations.

Culture & Benefits

• Full-time schedule of 37.5 hours per week.
• Health and well-being benefits, savings and retirement programs, paid time off, banking benefits, and discounts.
• Career development through regular development conversations, online learning, mentoring, and training programs.
• Training and onboarding are provided for the role.
• Respectful and inclusive workplace supporting diverse perspectives and equitable growth opportunities.

Hiring process

• Selected candidates will be contacted to schedule an interview.
• Interview accommodations are available upon request.