Customer Service Analyst (Health & Bioscience)

Location: Hybrid role based in Polanco, Mexico City, Mexico

Company

hirify.global develops flavors, fragrances, food ingredients, and health and bioscience solutions, with a focus on sustainable innovations for healthcare, food, consumer, and industrial markets.

What you will do

• Process and manage customer orders with accuracy and timely execution.
• Act as the primary contact for customer inquiries, requests, and order-related questions.
• Support the resolution of customer complaints and service issues with internal stakeholders.
• Communicate product availability, order status, and delivery updates proactively.
• Coordinate order fulfillment with Supply Chain, Operations, and Sales teams.
• Maintain customer and transactional data and support process improvement initiatives.

Requirements

• Bachelor's degree in Business Administration, International Business, Supply Chain, Logistics, Engineering, or a related field.
• More than 2 years of experience in Customer Service, Order Management, Supply Chain, Logistics, or a related function.
• Intermediate to advanced English proficiency in written and verbal communication.
• Strong customer service, communication, interpersonal, analytical, organizational, and problem-solving skills.
• Proficiency in Microsoft Office, particularly Excel.
• Ability to manage multiple priorities and collaborate with cross-functional and global teams.

Nice to have

• Knowledge of Health & Biosciences, biotechnology, food ingredients, healthcare, or related industries.
• Experience with customer service or order management in a multinational environment.
• Proactive, detail-oriented approach and a continuous improvement mindset.

Culture & Benefits

• Professional onboarding and training from the first day.
• Exposure to a global organization and international stakeholders.
• Learning and development opportunities.
• Inclusive, supportive, and collaborative work environment.
• Opportunity to contribute to innovative solutions affecting customers worldwide.