Global Support - Customer Support Consultant (IJE)

Location: Mexico City; hybrid workplace model

Company

hirify.global provides integrated investment management solutions and operates as an independent subsidiary of the Deutsche Börse Group.

What you will do

• Resolve client service requests and provide basic technical support for hirify.global products and services.
• Coordinate with technical support, product management, and customer success teams to deliver effective service.
• Log, monitor, prioritize, and track support tickets through resolution within agreed service level agreements.
• Communicate request updates to clients and escalate complex issues to senior support consultants or technical teams.
• Document common solutions, maintain the knowledge base, and contribute feedback to improve support processes.
• Participate in training and development to strengthen technical and customer service capabilities.

Requirements

• 1–3 years of experience in customer support or a client-facing service role.
• Degree in business, finance, IT, or a related field.
• Strong problem-solving skills and the ability to understand technical and service-related concepts quickly.
• Ability to prioritize and manage multiple tasks while maintaining a strong client focus.
• Fluency in spoken and written English is required.
• Interest in continuously developing technical and customer service capabilities.

Culture & Benefits

• Hybrid workplace model with additional vacation days.
• Tailored professional development supporting individual career direction.
• Salary and bonus scheme alongside a traditional benefits package.
• Collaborative, inclusive environment focused on client success, skills development, and continuous growth.

Hiring process

• Applications must be submitted in English through the career site.
• Applications are reviewed continually, with an approximate CV consideration time of three weeks.
• Candidate feedback is requested during the recruitment process.