Application Support Specialist II (AI)

Location: Remote within the USA; candidates in Jacksonville, Florida, and Sharon, Pennsylvania, are desired.

Salary: USD 72,000–88,000 per year, plus eligibility for a company profit-sharing bonus plan.

Company

hirify.global provides enterprise software applications, including mortgage technology, business intelligence, analytics, reporting, and AI-enabled document-processing solutions.

What you will do

• Provide Tier 2 support for complex enterprise applications, resolving functional, technical, configuration, integration, reporting, and data-related issues.
• Investigate incidents by reproducing behavior, reviewing logs and system activity, validating data, and identifying application, configuration, infrastructure, integration, or process causes.
• Support business intelligence, analytics, dashboards, reports, scheduled distributions, data models, metrics, role-based access, and downstream reporting outcomes.
• Support AI-enabled document workflows, including classification, optical character recognition, automated extraction, page organization, field mapping, quality review, and integrated outputs.
• Support deployments, releases, upgrades, maintenance, testing, monitoring, incident response, and change-management activities across production and non-production environments.
• Create runbooks, knowledge-base articles, troubleshooting guides, and escalation documentation while identifying opportunities for automation, improved observability, and recurring-incident reduction.

Requirements

• Bachelor’s degree in computer science, information systems, information technology, data science, business analytics, or a related field, or equivalent experience.
• At least 5 years of experience supporting enterprise software applications, including production support and client-facing issue resolution.
• Strong troubleshooting and root-cause analysis skills across SaaS, web-based, multi-tier, or distributed application environments.
• Hands-on experience with SQL Server or a comparable relational database, including writing and interpreting queries for investigation, validation, reconciliation, and reporting.
• Experience with APIs, integrations, application monitoring, incident management, release support, change control, application logs, scheduled processes, and server-based operations.
• Advanced proficiency with Microsoft 365 applications and the ability to communicate technical findings to client, business, and technical audiences.

Nice to have

• Experience in mortgage banking, financial services, banking technology, or fintech.
• Experience with intelligent document processing, optical character recognition, automated data extraction, document classification, machine learning, or integrated document workflows.
• Working knowledge of object-oriented programming, .NET, or C#.
• Experience with cloud services, modern application architectures, observability platforms, IT service management, ITIL, knowledge management, or support automation.

Culture & Benefits

• Full-time employment with medical, dental, vision, life insurance, disability coverage, and 401(k) participation with company match.
• At least 10 vacation days for new employees, state-based sick time, eight company-paid holidays, and two personal holidays annually.
• Individual-contributor role with cross-functional collaboration and knowledge sharing.
• Participation in scheduled production-support coverage or incident response as required.
• Commitment to confidentiality, data security, privacy, regulatory compliance, responsible AI, and inclusive employment practices.