Lead Management, Support II (EN + IT)

Location: Brno, Czech Republic

Company

hirify.global develops smart solutions that help organizations, employees, customers, and partners work more effectively.

What you will do

• Manage inbound customer inquiries through phone, email, live chat, and web forms.
• Record customer details, interactions, and transactions accurately in the CRM system.
• Qualify prospects based on business requirements, timeline, budget, and product fit.
• Route qualified leads to direct sales representatives or certified channel partners.
• Execute outbound campaign follow-ups, event tele-boosting, and confirmation calls.
• Maintain marketing database accuracy and support inquiries about lead status, allocation rules, and process governance.

Requirements

• Full professional proficiency in Italian and English, including written, verbal, and interpersonal communication.
• Familiarity with CRM systems such as Salesforce or Oracle, lead routing tools, Microsoft Excel, and PowerPoint.
• Strong customer service orientation and a confident phone manner.
• Problem-solving, prioritization, multitasking, autonomy, initiative, and team collaboration skills.
• Highly organized, structured, and detail-oriented approach.
• Understanding of EMEA market nuances and channel partner ecosystems.

Nice to have

• Experience in lead generation, presales support, customer contact centers, or inside sales.
• Hands-on Salesforce experience and outbound calling or phone prospecting experience.
• High School Diploma or Bachelor’s degree.

Culture & Benefits

• Five weeks of vacation, five paid sick days, and four paid volunteer days.
• Meal contribution, discounted Multisport card, and monthly Benefit Plus credits of 1000 CZK.
• Training, personal development, internal learning resources, and internal career opportunities.
• Annual performance-related bonuses and yearly salary increases based on individual performance.
• Life and pension insurance contribution, employee referral bonus, and partner discounts.
• Modern multifunctional workplace at Vlněna Office Park in the city center, with free beverages and fruit days.