HR Services Team Leader

HR Services Team Leader
Sonova Group

📍 Warsaw, Poland

About the role
Sonova is looking for an HR Services Team Leader to oversee the HR Services team and ensure high-quality administrative support across the entire employee lifecycle. The role combines team leadership, HR operations, process improvement, and day-to-day support for employees and managers.

What you’ll do
— Lead and support the HR Services team in daily operations
— Manage workload, priorities, team performance and engagement
— Act as the escalation point for HR operational issues
— Mentor team members and identify development and training needs
— Oversee employee lifecycle administration, from onboarding to exit
— Ensure accurate HR data management and compliance with policies and payroll requirements
— Handle HR queries from employees and managers
— Identify and implement improvements to HR processes and systems
— Collaborate with HR stakeholders, managers and external partners
— Support HR initiatives and ensure smooth service delivery

What they’re looking for
— 5+ years of HR administration experience in an international environment
— Experience leading or supervising a team
— Strong knowledge of the employee lifecycle and HR processes
— Degree in HR, Business, Psychology or a related field
— Strong organizational, prioritization and leadership skills
— Structured, service- and solution-oriented mindset
— Fluent English and Polish
— Strong MS Office skills, especially Excel
— Experience with HR systems such as SAP, SuccessFactors or ServiceNow

Nice to have
— Additional HR or leadership training
— Experience in HR projects or process improvement
— Familiarity with AI tools for improving efficiency
— German, Spanish, Italian, French or Dutch as an additional language



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