After Sales Service Coordinator (SAP)

Location: Cairo, Egypt

Company

Villeroy & Boch Group is a global manufacturer of ceramics and lifestyle products operating across the Dining & Lifestyle and Bath & Wellness segments.

What you will do

• Receive and process customer complaints and inquiries through email.
• Coordinate with internal teams, branches, and technicians to ensure timely service resolution and follow-up.
• Organize maintenance schedules by urgency and geographic location, assigning tasks to appropriate technicians.
• Manage daily schedules, cancellations, calendar updates, and urgent breakdown dispatches.
• Monitor pending job orders and schedule service appointments when spare parts arrive.
• Maintain physical and digital archives of job orders and related documentation.

Requirements

• Bachelor’s degree in business administration or a relevant field.
• 1–3 years of experience in customer service or a related field.
• Experience with or knowledge of SAP.
• Strong computer skills and full knowledge of Microsoft applications.
• Excellent communication and organizational skills.
• Ability to work effectively in a team.

Culture & Benefits

• Full-time employment in an international organization operating in 42 countries.
• Work focused on customer service coordination, technical scheduling, and timely issue resolution.