Field Reimbursement Manager, Neuroscience (Patient Engagement & Customer Solutions)

Location: Lexington, Louisville, and Charleston territory, including Cumberland, Maryland; permanent residence in the listed U.S. territory is required. The role is field-based, involves up to 50% on-site time with healthcare providers, and requires travel up to 75%.

Company

Johnson & Johnson MedTech develops healthcare and pharmaceutical solutions focused on improving patient treatment experiences and outcomes.

What you will do

• Educate healthcare providers and office staff on reimbursement processes, claims, coding, payer procedures, and access requirements.
• Provide field-based support for patient access, fulfillment, reimbursement, affordability, and issue resolution.
• Collaborate with sales representatives, key account managers, managed care colleagues, and internal J&J functions.
• Analyze account, payer, and market data to identify access barriers and develop timely solutions.
• Build trust-based customer relationships and manage territory logistics, routing, and account business planning.
• Maintain expertise in pharmacy and medical benefits, payer policies, hub services, and specialty distribution channels.

Requirements

• Bachelor’s degree, preferably in healthcare, business, or public administration.
• Minimum of 5 years of relevant professional experience in account management, reimbursement, managed care, or provider-office operations.
• Expertise in pharmacy and medical benefits, buy-and-bill, coding, billing, prior authorizations, and appeals.
• Experience with patient support hub services and building relationships with healthcare provider offices.
• Strong analytical, problem-solving, communication, collaboration, and follow-through skills.
• Valid U.S. driver’s license, compliant driving record, and permanent residence in the listed territory are required.

Nice to have

• Neuroscience disease-state experience.
• Advanced degree or certifications in prior authorization, billing, or coding.
• Knowledge of Medicare, Medicaid, private payer initiatives, and pharmaceutical reimbursement.
• Experience with Salesforce CRM, Microsoft Word, and Excel.
• Interest in emerging technologies such as AI.

Culture & Benefits

• Work within a patient-focused organization developing personalized treatment-support experiences.
• Collaborate across a large, matrixed healthcare organization.
• Operate under strict ethical, legal, and compliance standards.
• Inclusive workplace with equal employment opportunity and applicant accommodation support.