Field Reimbursement Manager, Neuroscience (Patient Engagement & Customer Solutions)

Location: Permanent residence required in the listed U.S. territory: San Diego, Las Vegas, San Bernardino, or Riverside; field-based work with up to 75% travel and up to 50% of time on site with healthcare providers.

Base pay: $102,000–$177,100 per year.

Company

Johnson & Johnson MedTech develops healthcare solutions and innovative medicines focused on improving patient treatment experiences and outcomes.

What you will do

• Educate healthcare providers and office staff on reimbursement processes, claims submission, coding, payer procedures, and access requirements.
• Provide field-based reimbursement, access, fulfillment, and affordability support for neuroscience therapies.
• Analyze account data and payer policies to identify and resolve patient access barriers.
• Collaborate with sales representatives, key account managers, managed care colleagues, and internal departments across a matrix organization.
• Build customer relationships, manage territory routing and account planning, and maintain knowledge of market and coverage dynamics.
• Operate in accordance with legal, ethical, and compliance standards.

Requirements

• Bachelor’s degree, preferably in healthcare, business, or public administration.
• Minimum of 5 years of relevant professional experience in account management, reimbursement, managed care, or provider-office operations.
• Expertise in pharmacy and medical benefits, buy-and-bill, coding, billing, prior authorization, and appeals processes.
• Experience with patient support HUB services and the ability to analyze complex quantitative and qualitative data.
• Strong communication, problem-solving, relationship-building, collaboration, and influencing skills.
• Valid U.S. driver’s license, compliant driving record, and permanent residence in the listed territory required.

Nice to have

• Neuroscience disease-state experience.
• Advanced degree or certifications in prior authorization, billing, or coding.
• Knowledge of Medicare, Medicaid, private payer initiatives, and payer reimbursement policies.
• Experience with Salesforce, Microsoft Word, and Excel.
• Interest in emerging technologies such as AI.

Culture & Benefits

• Inclusive work environment guided by the company’s Credo.
• Retirement pension and 401(k) savings plans.
• Vacation, sick time, holiday pay, parental leave, bereavement leave, caregiver leave, volunteer leave, and military spouse time-off benefits.
• Commitment to an inclusive interview process and applicant accommodations.