Product Operations, Senior Associate

Location: New York City; on-site, with in-person office attendance required 4–5 days per week

Salary: $110,000–$175,000 per year, plus equity and benefits

Company

hirify.global develops AI agents and workflow products for the housing and healthcare industries, helping organizations reduce manual work, improve accessibility, and deliver better customer and patient experiences.

What you will do

• Coordinate cross-functional pilots from planning through delivery, evaluation, and follow-up.
• Build and monitor project plans, communicate risks and status, and ensure deliverables are completed.
• Own enterprise implementation readiness, including migrations, permissions, templates, and configurations.
• Analyze product usage, adoption, and workflow health using SQL and internal tools.
• Synthesize customer feedback from calls, Datadog, support tickets, surveys, and other channels to guide product improvements.
• Build and scale product operations processes for monitoring, issue resolution, and ongoing support.

Requirements

• 2–4 years of experience in product operations, management consulting, banking, or related operational roles in high-growth technology companies.
• Strong SQL proficiency and deep analytical experience.
• Experience managing complex, cross-functional initiatives in ambiguous environments.
• Strong written communication skills, including specifications and process documentation.
• High attention to detail, ownership, and follow-through.
• Willingness to work in person at the New York City office 4–5 days per week.

Culture & Benefits

• High-autonomy environment focused on rapid execution, ownership, and measurable impact.
• Equity in the company and competitive compensation.
• Medical, dental, and vision premiums covered at 100%.
• Fully paid parental leave, unlimited vacation, and paid holidays.
• 401(k), commuter benefits, and fitness and home services stipends.
• Collaborative in-office environment with meals provided and relocation packages available.