Senior Manager Strategy & Analytics, CSO Forecasting (Evernorth)

Location: United States Work at Home. Fully remote for candidates in select US geographies; candidates residing within 50 miles of Bloomfield, CT, Chattanooga, TN, Denver, CO, Scottsdale, AZ, or St. Louis, MO must work onsite three days per week.

Annual salary: $130,900–$218,100 USD, depending on experience and geographic location. Eligible for an annual bonus plan.

Company

hirify.global provides healthcare services through Cigna Healthcare and Evernorth Health Services, supporting clients, customers, and patients.

What you will do

• Lead CSO demand forecasting and analytics across Medical, Dental, Digital, Chat, and Pharmacy Benefit Services.
• Manage business analysts and resource-planning professionals while partnering with Operations, Workforce Management, Product, Technology, Finance, and executive stakeholders.
• Maintain, improve, and publish short-range and long-range forecasts for call volume, chat volume, case volume, and average handle time.
• Develop business cases and strategic recommendations using predictive modeling, analytics, and forecast-variance analysis.
• Assess new data elements, demand drivers, modeling techniques, and operational initiatives through back-testing and validation.
• Support strategic transformation, including technology investments and deployment of AI capabilities in the customer and contact experience ecosystem.

Requirements

• Bachelor’s degree in Math, Economics, Statistics, Engineering, Business, or a related field preferred.
• At least 5 years of relevant management consulting or analytics experience; 8 or more years preferred.
• At least 2 years of experience building, managing, or using business models such as optimization, predictive analysis, or financial and credit modeling.
• Strong analytical, finance, communication, presentation, and stakeholder-influence skills.
• Proficiency in an analytics-focused coding language such as SQL, Python, or R.
• Ability to lead large-scale projects and program teams and work effectively across organizations.

Nice to have

• MBA or another relevant graduate degree.
• At least 2 years of people leadership experience.
• Healthcare, Operations, or Customer Experience experience.
• At least 4 years of end-to-end model design and ownership experience.

Culture & Benefits

• Full-time employment with remote work available in select US geographies.
• Medical, vision, dental, well-being, and behavioral health benefits starting on the first day of employment.
• 401(k), company-paid life insurance, tuition reimbursement, paid holidays, and leaves of absence.
• At least 18 days of paid time off annually.
• Home internet must use cable broadband or fiber service with at least 10 Mbps download and 5 Mbps upload speeds.