Associate Director, Northeast Region – Field Reimbursement, Patient Engagement & Customer Solution (PECS)

Location: Field-based Northeast region covering New York, NY; Philadelphia, PA; Boston, MA; and Providence, RI. Candidates must reside within the geography or be willing to relocate to it. Travel is required up to 75% of the time.

Base pay: $122,000–$212,750 per year.

Company

Johnson & Johnson Innovative Medicine develops healthcare solutions focused on complex diseases, patient access, and treatment outcomes.

What you will do

• Lead, motivate, coach, develop, and retain a regionally aligned team of up to 10 Field Reimbursement Managers.
• Execute the PECS Field Reimbursement Manager strategy across Neuroscience healthcare provider accounts.
• Develop strategic plans, align team tactics, manage performance, and drive accountability in a fast-paced environment.
• Coach team members in using data and account-management capabilities to address patient access and fulfillment barriers.
• Collaborate with Patient Access, Pharmacy Access, Medical, Market Access, Brand Marketing, Field Sales, and other internal and external partners.
• Manage team budgets and support access-related initiatives involving buy-and-bill, medical and pharmacy benefits, prior authorization, billing, coding, and appeals.

Requirements

• Bachelor’s degree required; MBA or another graduate degree preferred.
• At least 8 years of healthcare business experience, preferably in biopharmaceutical market access, field reimbursement, or managed markets.
• At least 3 years of direct people-management experience and demonstrated leadership success.
• Knowledge of account management, managed care, reimbursement principles, pharmacy and medical benefits, buy-and-bill, coding, billing, prior authorization, office operations, and appeals.
• Valid driver’s license in one of the 50 United States.
• Must reside within the Northeast geography or be willing to relocate to it.

Nice to have

• Neuroscience disease-state or therapeutic-market experience.
• Experience navigating complex business circumstances and developing customer-oriented strategies.
• Experience collaborating cross-functionally in a matrix environment.
• Strong communication, analytical, problem-solving, and strategic-thinking skills.
• Experience exploring AI and building responsible AI literacy within teams.

Culture & Benefits

• Inclusive work environment guided by the Johnson & Johnson Credo.
• Participation in pension, 401(k), and long-term incentive programs, subject to plan terms.
• Vacation, sick time, holidays, personal and family time, parental leave, caregiver leave, bereavement leave, volunteer leave, and military spouse time-off benefits.
• Field-based work with collaboration across multiple healthcare and commercial functions.