Customer Service Admin - DC Afternoons

Location: Onsite in Old Fort, Ohio, USA. Monday–Friday, 3:00 pm–11:00 pm.

Company

Church & Dwight manufactures consumer products including baking soda, cat litter, and unit-dose detergent.

What you will do

• Process order pick lists in SAP and allocate orders in the Warehouse Management System according to customer and carrier requirements.
• Coordinate carrier appointments, load assignments, rush orders, shipping paperwork, bills of lading, and daily order billing.
• Manage the customer service window and communicate with carriers, shipping office staff, warehouse personnel, planners, inventory control, and corporate customer service.
• Identify and document product substitutions, order cuts, inventory issues, transportation problems, and shipment exceptions.
• Maintain shipping records, run required reports, prioritize picking, and support inbound coordination using FourKites and other communication tools.
• Participate in process improvement initiatives and promote safety across the distribution center.

Requirements

• High school diploma, GED, or equivalent with 3 years of related experience, or 2 years of post-secondary education in a related discipline with 1 year of related experience.
• Clear verbal and written English communication is required.
• Strong computer skills, including SAP, WMS, and Microsoft Office Suite.
• Knowledge of distribution operations, including equipment, materials, and workflow.
• Strong customer service, interpersonal, organizational, prioritization, and time-management skills.
• Ability to work calmly in a fast-paced environment, adapt to changing schedules, and assist with lifting up to 50 pounds.

Nice to have

• Associate degree or vocational certificate.
• 1–3 years of experience in a high-volume distribution environment.

Culture & Benefits

• Collaborative, informal, and supportive work environment.
• Focus on safety, accountability, ownership, and continuous improvement.
• Regular interaction with carriers and distribution center functions.
• Role includes computer work, keyboarding, limited walking and standing, and exposure to warehouse conditions such as machinery, noise, heat or cold, chemicals, and dust.