Duty Manager - Bvlgari Hotel Roma

Location: hirify.global, Rome, Italy

Salary: €35,000 annual salary

Company

Bvlgari Hotels & Resorts is a luxury hospitality brand developed in partnership with Bulgari and Marriott International.

What you will do

• Support the Front Office Manager in supervising daily front office operations, including the front desk, guest services, bell and door staff, and switchboard.
• Lead front desk shifts and ensure efficient check-in and check-out procedures.
• Manage guest complaints, disputes, and service recovery while maintaining high customer satisfaction.
• Supervise staffing levels, operational performance, room revenue procedures, and compliance with hotel policies.
• Coach, mentor, and provide feedback to employees while supporting training, hiring, and development activities.
• Monitor service standards, employee performance, and departmental goals to support financial results.

Requirements

• High school diploma or GED plus 2 years of experience in guest services, front desk, or a related professional area.
• Alternatively, a 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or a related field with no work experience required.
• Experience or ability to supervise front office employees and manage daily hotel operations.
• Strong interpersonal, communication, problem-solving, and conflict-resolution skills.
• Ability to perform front desk duties and run shifts when required.

Culture & Benefits

• Professional growth and career advancement opportunities within the Bvlgari Hotels & Resorts brand.
• Online training programs and a structured personal development plan.
• Colleague recognition programs and company events.
• Preferential rates at Marriott hotels and outlets, subject to terms and availability.
• Staff canteen during working hours, internal laundry service, and staff accommodation subject to availability and eligibility.