AV Support Services Technician

Location: Frisco, Texas, USA; onsite Monday–Friday, 8 hours per day, typically 8:00 AM–5:00 PM. Schedule adjustments and overtime may be required for meetings and events.

Salary: $36–$46 per hour

Company

hirify.global designs and supports audiovisual and media technology environments for corporate, entertainment, sports, retail, and government clients.

What you will do

• Provide day-to-day onsite support, preventive maintenance, troubleshooting, break/fix repair, and incident resolution for enterprise AV systems.
• Support executive meetings, client meetings, training sessions, live events, and collaboration environments.
• Configure and restore AV services, including Microsoft Teams Rooms, wireless presentation systems, digital signage, and immersive displays.
• Manage event AV operations, including audio/video feed switching, presentation and video playback, signage updates, and display troubleshooting.
• Diagnose network connectivity, device registration, system configuration, and hardware issues; coordinate with IT, Facilities, vendors, and OEM support.
• Document incidents and resolutions, perform room readiness inspections, and validate functionality after repairs, network changes, or system updates.

Requirements

• High school diploma or equivalent.
• AVIXA CTS certification required.
• Three to five years of enterprise-level AV support experience.
• Experience troubleshooting complex AV systems, rack wiring, event technology, and equipment from manufacturers such as QSC, Crestron, Cisco, Microsoft, Biamp, Shure, or Poly.
• Ability to work in high, cramped, hot, humid, and cold environments; use tools and ladders; and lift or maneuver up to 75 lbs.
• Must pass a background screen and drug test and reliably arrive onsite at the designated start time.

Nice to have

• Certifications in Q-SYS, Dante, Shure, Crestron, QSC, Cisco, ClearOne, Extron, Planar, or other manufacturers.
• Experience with video conferencing products and QSC control systems.
• Proficiency with AV software and Microsoft Office applications.
• Experience supporting high-level executives in high-pressure meeting environments.

Culture & Benefits

• Collaborative and flexible work environment focused on diversity, inclusion, and innovation.
• Financial support and paid time for continuing education, industry certifications, and career development.
• Medical, dental, vision, HSA, HRA, FSA, life, disability, and employee assistance benefits.
• Three weeks of paid time off plus company, floating, and paid maternity leave.
• 401(k) with company match, commuter benefits, and additional voluntary insurance programs.