Dynamic Server Support

Location: Cape Girardeau, Missouri, USA; onsite support and travel to client locations required

Salary: $18.00/hour, plus an additional incentive for each closed call

Company

hirify.global delivers infrastructure and professional technology services to technology providers, outsourcers, businesses, and consumers.

What you will do

• Provide customer support and troubleshooting for desktops, laptops, desk-side systems, ESF, servers, and other designated equipment.
• Accept and complete assigned service calls within client service-level agreements.
• Answer client questions professionally and communicate technical issues clearly.
• Complete call documentation, administrative tasks, real-time reporting, and activity records.
• Manage the control and timely turnaround of parts, equipment, assets, and inventory.
• Follow client service, safety, and operational policies while supporting occasional long-distance and overnight assignments.

Requirements

• Technical school certification or equivalent, typically with 0–2 years of relevant experience.
• Knowledge of relevant hardware and software, with the ability to maintain required OEM certifications.
• Valid driver’s license, reliable transportation, valid registration, and adequate insurance.
• Ability to drive to client locations, including long distances and occasional overnight assignments.
• Ability to lift or move computer equipment weighing up to 50 pounds.
• Own a basic computer repair tool kit.

Nice to have

• Previous customer service experience.

Culture & Benefits

• Part-time employment.
• Additional incentive for each service call closed.
• Work is performed in direct interaction with clients and their equipment.
• Safety policies and established service guidelines support service delivery.