Director, NA Field Service

Location: Hybrid work at the Norwood or Waltham, Massachusetts offices, with travel to customer sites and remote offices globally.

Salary: $175,000–$200,000 annual base salary

Company

hirify.global develops and manufactures in vitro diagnostic, biotechnology, and clinical instrumentation, reagents, and consumables for life science and healthcare markets.

What you will do

• Lead and develop a high-performing field service organization through coaching, training, feedback, goal setting, and team building.
• Oversee installations, validations, maintenance visits, emergency repairs, equipment moves, and customer training for biotech and clinical customers.
• Manage service schedules, travel and expense programs, pricing, documentation, and operational productivity.
• Monitor customer communications and escalations, coordinating Product Specialists and other internal stakeholders to resolve complex issues.
• Deliver customer education programs supporting the safe use of Nova equipment.
• Lead system, process, and team integrations as acquired businesses are onboarded.

Requirements

• BA/BS degree and/or 7+ years of service or commercial management experience, or relevant equivalent experience.
• Leadership experience in an established global services organization and a track record of recruiting, mentoring, and leading teams in a high-growth company.
• Experience in regulated industries such as medical devices, biologics, or pharmaceuticals, including ISO 13485 and 21 CFR Part 11 data-compliance requirements.
• Strong organizational, technical, analytical, problem-solving, decision-making, communication, and relationship-building skills.
• Experience with service management tools, KPI tracking, productivity measurement, and process improvement.
• Ability to travel globally, hold a valid driver’s license, operate a vehicle safely, and transport materials or equipment weighing up to approximately 25 pounds.

Culture & Benefits

• Flexible medical, dental, and vision coverage.
• Competitive 401(k) company match, bonus program, generous PTO, and paid holidays.
• Tuition reimbursement and professional development opportunities.
• Hybrid and flexible work arrangements.
• Engagement events and subsidized or marketplace cafeteria options at selected Massachusetts offices.
• Mission-driven culture focused on customer centricity, ingenuity, ownership and accountability, collaboration, and integrity.