Head of eCommerce (eCommerce)

Location: Holborn, London, United Kingdom; hybrid with office attendance required 3 days per week

Salary: £90,000–£100,000 GBP per year

Company

Building and scaling beauty, personal care, and lifestyle brands by combining capital, operating expertise, people, and infrastructure.

What you will do

• Own global DTC and digital commerce performance, including revenue, margin, P&L, forecasting, budgeting, pricing, and promotions.
• Set and deliver the global eCommerce growth strategy across acquisition, conversion, retention, and customer lifetime value.
• Lead digital trading, site merchandising, launches, campaigns, customer journey optimisation, and CRO testing.
• Manage performance marketing, paid social, email, mobile, lifecycle strategy, creative partners, and agency relationships.
• Own the Shopify ecosystem, eCommerce technology stack, reporting, analytics, automation, and performance tracking.
• Lead a 2–3 person international team and collaborate with Commercial, Marketplace, Merchandising, and Brand & Growth teams.

Requirements

• 8+ years of experience profitably scaling revenue through DTC eCommerce channels, ideally in beauty, skincare, personal care, or similar consumer categories.
• Track record of owning revenue and P&L targets.
• Deep Shopify and digital commerce experience, including exposure to marketplaces, DTC, and emerging channels.
• Strong performance marketing, CRM, conversion optimisation, analytical, and stakeholder management skills.
• Experience managing and developing small, global teams and working cross-functionally in fast-paced environments.
• Right to work in the United Kingdom is required; the role is based in London with regular office attendance.

Nice to have

• Experience in beauty, skincare, personal care, or related consumer categories.
• Experience managing creative partners and agencies to deliver high-performing paid creative.
• Experience with emerging digital commerce channels.

Culture & Benefits

• Full-time permanent role with 40-hour working weeks, Monday to Friday, 9am to 6pm.
• 30 days of holiday plus 8 UK bank holidays.
• 5% employee and 3% employer pension contributions.
• Private medical insurance covering travel, vision, and dental care.
• Work from abroad for one month per year, anywhere in the world.
• Discretionary bonus, monthly Flexi-Friday, mental health support, and quarterly company events.

Hiring process

• Application requires a CV or resume and may include a cover letter and additional questions.
• Applicants are asked about UK work authorisation, visa sponsorship needs, notice period, salary expectations, and accessibility adjustments.