IT Operations Specialist - Part Time

Location: Onsite in Conway, Arkansas; the listing also states Little Rock, AR. Monday–Friday, 8:00 AM–5:00 PM, with work limited to 29 hours per week.

Salary: $15 per hour

Company

hirify.global operates an Operations Center where technical professionals support clients and emphasizes client success, teamwork, integrity, accountability, and transparency.

What you will do

• Act as the first point of contact for clients requesting technical assistance by phone or email.
• Perform remote troubleshooting using diagnostic techniques and targeted questions.
• Determine appropriate solutions and guide clients through the problem-solving process.
• Provide accurate information about IT products and services.
• Record incidents, problems, resolutions, follow-ups, and client updates in the ticketing system.
• Escalate unresolved issues to the appropriate internal team.

Requirements

• High school diploma or GED equivalent.
• Strong attention to detail and written and oral communication skills.
• Ability to prioritize and execute tasks in a fast-paced environment.
• Analytical and conceptual thinking skills, multitasking ability, and a self-starter mindset.
• Ability to review technical material for consistency and accuracy.
• Ability to work onsite for up to 29 hours per week and sit, stand, and bend throughout the shift; occasional lifting of up to 50 pounds is required.

Nice to have

• Previous help desk experience.
• Pursuing or having earned an undergraduate or graduate degree in Information Technology.

Culture & Benefits

• Part-time schedule with some flexibility within Monday–Friday business hours.
• Collaborative environment focused on client success and innovative solutions.
• Work includes occasional driving to a work site to meet with clients.
• Commitment to diversity, equity, and inclusion.