3 дня назад
Customer Support Technician (IT Support)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Customer Support Technician (IT Support): Providing frontline technical assistance, troubleshooting IT issues, and monitoring networked servers, storage, and infrastructure devices with an accent on customer service, first-level triage, and service recovery. Focus on diagnosing complex technical problems, facilitating SRT calls, escalating incidents, and building documentation and knowledge resources.
Location: 100% remote; U.S. citizenship required
Company
is hiring for a customer support role supporting mission-critical national defense operations.
What you will do
- Handle customer inquiries and provide timely technical assistance.
- Diagnose and troubleshoot a broad range of IT issues.
- Provide practical solutions and workarounds to keep customers productive.
- Escalate complex issues to senior support teams.
- Facilitate SRT calls to expedite service recovery and restoration.
- Create and maintain documentation, knowledge bases, and training materials.
Requirements
- U.S. citizenship is required.
- Associate degree or equivalent relevant experience, plus at least one year of relevant experience; three years of support experience may substitute for the degree.
- Ability to monitor, verify configurations, and perform first-level triage of networked servers, storage, and other infrastructure devices.
- Strong communication, customer service, and technical troubleshooting skills.
- Ability to work in a fast-paced environment with shifting priorities.
Culture & Benefits
- 100% remote work.
- Work on mission-critical projects supporting national defense operations.
- 18–24 month contract engagement.
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