Dynamic Server Support (Server Support)

Location: Rolla, Missouri, USA; requires driving to client locations, long-distance travel, and occasional overnight assignments.

Salary: $18.00 per hour, plus an additional incentive for each call closed.

Company

hirify.global delivers infrastructure and professional technology services to technology providers, outsourcers, businesses, and consumers.

What you will do

• Provide customer support and troubleshoot desktops, laptops, desk-side support equipment, ESF systems, and servers.
• Accept and complete assigned service calls within client service-level agreements.
• Communicate with clients about technical issues and answer questions professionally.
• Complete administrative records and real-time reporting for every service call.
• Manage parts, equipment, assets, and inventory according to client agreements.
• Follow service, safety, and operational policies while performing field support duties.

Requirements

• Technical school certification or equivalent and typically 0–2 years of relevant experience.
• Knowledge of relevant software and hardware; required OEM certifications must be maintained.
• Valid driver's license, reliable transportation, valid registration, and adequate insurance.
• Ability to drive to client locations, travel long distances, and occasionally stay overnight in other geographies.
• Ability to lift or move computer equipment weighing up to 50 lbs.
• Basic repair tool kit and the ability to communicate clearly about technical issues.

Nice to have

• Previous customer service experience.

Culture & Benefits

• Part-time employment with additional incentives for each closed service call.
• Work is performed in client-facing field service environments.
• Service delivery follows established safety, operational, and customer satisfaction guidelines.