Telecommunications Architect (Cisco/Webex)

Location: Remote; US employment indicators apply

Salary: $123,000–$155,000 per year, plus eligibility for an annual discretionary bonus.

Company

hirify.global is a physician-led radiology practice serving hospitals and healthcare facilities across the United States through affiliated practices.

What you will do

• Define and evolve enterprise architecture for collaboration, contact center, telephony, messaging, conferencing, recording, workforce optimization, carrier services, and integrations.
• Establish reference designs for Cisco Webex Contact Center, Webex Calling, Webex Control Hub, Calabrio, and related communications platforms.
• Design scalable, resilient, and secure solutions for IVR, ACD and routing, omnichannel engagement, SIP/PSTN connectivity, E911, recording, workforce management, analytics, and API integrations.
• Develop technology roadmaps covering modernization, platform consolidation, AI adoption, and technology lifecycle management.
• Govern architecture standards, technical policies, security controls, compliance requirements, and lifecycle practices.
• Lead architecture reviews, mentor engineering teams, guide vendor relationships, and evaluate emerging technologies.

Requirements

• 10+ years of experience in enterprise telecommunications, unified communications, contact center, CCaaS, or UCaaS, including 5+ years designing enterprise-scale architectures and leading technology transformations.
• Advanced expertise with Cisco collaboration technologies, including Webex Contact Center, Webex Calling, CUCM, CUBE, and Webex Control Hub.
• Experience with workforce engagement and contact center platforms such as Calabrio, Genesys Cloud CX, or NICE CXone.
• Knowledge of AI-powered customer engagement, conversational AI, virtual agents, agent assist, speech and text analytics, automation, and knowledge integrations.
• Strong understanding of telecommunications security, privacy, and compliance, including HIPAA, PCI DSS, call recording, and regulatory requirements.
• A bachelor's degree in information technology, computer science, telecommunications, engineering, or a related field is preferred; relevant certifications are also preferred.

Culture & Benefits

• Flexible remote schedules.
• Competitive benefits with eligibility beginning the month after hire.
• Health and wellness coverage, 401k benefits, family planning support, and telehealth options, subject to eligibility.
• Generous paid time off and paid holidays.
• Compensation reviews and career growth opportunities.
• Annual discretionary bonus eligibility.