Client Success Manager (Cybersecurity)

Location: Fully remote in Canada

Company

hirify.global provides expert-level penetration testing designed to help organizations improve their security posture beyond routine vulnerability assessments.

What you will do

• Own the client lifecycle through strategic reviews, discovery, delivery coordination, and next-step planning.
• Monitor account health, forecast opportunities, and engage clients ahead of their buying cycles.
• Help clients plan security maturity improvements over 12–18 months.
• Re-engage dormant accounts and support strategic expansion by aligning testing with infrastructure and threat landscape changes.
• Represent client needs internally across Client Success, Sales, Marketing, and Operations.
• Drive advocacy through reviews, referrals, and testimonials.

Requirements

• 2–5 years of experience in Client Success, relationship management, or consultative sales.
• Experience managing multiple client relationships and triaging opportunities.
• Strong written and verbal communication skills.
• Comfort working with data, CRM platforms, dashboards, and reporting tools.
• Demonstrated ability to deliver measurable client outcomes.
• Cybersecurity, IT services, B2B SaaS, or consulting experience is an asset.

Culture & Benefits

• Fully remote work in Canada.
• Collaborative, tight-knit working environment.
• Competitive compensation with pay-for-performance.
• Professional growth, paid training, and certifications.
• Employer-paid benefit plans for employees and families.
• Wealthsimple GRSP with corporate matching, plus vacation, personal, sick, birthday, professional development, and volunteering days.