Strategic Customer Success Manager - Enterprise (OEM)

Location: Remote, United States; travel required 15%–20% of the time.

Company

hirify.global provides AI employees and an interaction platform that help local businesses convert customer conversations into revenue.

What you will do

• Serve as the primary post-sales contact for enterprise automotive customers, managing inquiries, issues, escalations, and ongoing communication.
• Drive adoption and utilization of hirify.global products by applying product, industry, and AI knowledge.
• Manage concurrent cross-functional projects and maintain progress toward customer goals.
• Analyze performance, identify challenges, design solutions, and demonstrate customer ROI and product value.
• Support renewals, retention, revenue growth, and customer lifecycle management.
• Track cases, bugs, projects, account documentation, and product feedback while reporting results in regular business reviews.

Requirements

• 3+ years of enterprise customer success experience.
• Experience in the automotive industry.
• Working knowledge of AI technologies, including LLMs, Voice AI, and automation platforms, with hands-on application in real-world contexts.
• Experience integrating AI-driven solutions into daily work or team processes.
• Demonstrated success with customer ROI, net retention, churn reduction, revenue growth, and customer engagement.
• Experience in professional services, managed services, or a SaaS company, with strong problem-solving, ownership, and cross-functional collaboration skills.

Culture & Benefits

• Open and transparent culture with opportunities for career growth and meaningful impact.
• Life insurance and short- and long-term disability coverage.
• Paid maternity and paternity leave and fertility benefits.
• Generous vacation time and three four-day summer holiday weekends.
• Medical, dental, vision, and 401(k) benefits.
• Bi-annual company swag drops.