Deal Support Specialist (Multilingual)

Location: Hybrid role based in the Waltham, Massachusetts office, with occasional after-hours and weekend coverage.

Salary: $70,000–$80,000 USD base salary annually.

Company

SS&C provides AI-powered technology and services for financial services and healthcare organizations, supporting mission-critical operations worldwide.

What you will do

• Onboard users and deal teams to the platform and guide them through setup.
• Provision access and permissions for deal teams and data rooms.
• Process bulk and structural requests, including folder creation and user additions.
• Respond to service requests, resolve issues directly, and route complex matters to the appropriate team.
• Track response time, processing time, and accuracy performance targets.
• Help establish reporting and operating processes for the newly formed team while participating in rotational after-hours and weekend coverage.

Requirements

• 0–2 years of professional experience and a bachelor's degree.
• Ability to learn complex software quickly and explain it clearly to others.
• Excellent written and verbal communication with strong attention to detail and judgment.
• Willingness to work a flexible rotational schedule that occasionally includes evenings and weekends.
• Multilingual ability in English, Spanish, or Brazilian Portuguese is a plus for supporting South American customers.

Nice to have

• Paralegal experience.
• Exposure to M&A transactions, deal execution, or transaction-support technology.
• Spanish or Brazilian Portuguese language skills.

Culture & Benefits

• Hybrid work model and business-casual dress code.
• 401(k) matching, professional development reimbursement, and SS&C University training.
• Flexible personal and vacation time off, sick leave, and paid holidays.
• Medical, dental, and vision coverage, employee assistance, and parental leave.
• Inclusive environment focused on diverse backgrounds, talents, and experiences.

Hiring process

• Applications are accepted on an ongoing basis until the position is filled.