Product Support Representative I (Fintech)

Location: Jacksonville, Florida, United States; required hybrid schedule with onsite work Monday–Friday, 8:00 a.m.–5:00 p.m.

Company

Technology and fintech services organization delivering products and solutions for financial services clients.

What you will do

• Review loyalty contracts and Snow tickets, then enter product, pricing, and setup details in LEM.
• Research potential fraudulent redemptions and determine whether to release or escalate them.
• Support product implementations, onboarding, deconversions, cancellations, and platform conversions.
• Resolve client inquiries through Snow tickets, email, and phone while coordinating with internal teams, vendors, and billing.
• Coordinate brochure and statement insert scheduling and maintain insert inventory.
• Create daily and monthly association, insertion, billing, and vendor reports and assist with product development and application updates.

Requirements

• Knowledge of products, services, and internal systems.
• Strong analytical, critical-thinking, problem-solving, organizational, and time-management skills.
• Strong Microsoft Office skills, especially Excel, and comfort working with computers and multiple applications.
• Technical skills supporting product quality programs and product development.
• Excellent written and oral communication skills and the ability to work independently.
• Current or future visa sponsorship is not available.

Nice to have

• Prior banking or finance experience.
• Experience with AI-driven tools for research, data analysis, reporting, or client inquiry resolution.
• Client relationship management skills.

Culture & Benefits

• Collaborative work environment.
• Always-on learning and development opportunities.
• Opportunities to contribute to the future of fintech and give back.
• Competitive salary and benefits.