Delivery Lead (IT Services)

Location: Mexico City, Mexico. The work model prioritizes in-person collaboration while offering some flexibility.

Company

hirify.global delivers mission-critical IT services across business process outsourcing, analytics and engineering, applications, security, cloud, IT outsourcing, and modern workplace solutions.

What you will do

• Own end-to-end service delivery for one or more strategic client accounts.
• Lead and develop cross-functional delivery teams and coordinate with account, technical, and project leadership.
• Drive governance, KPI and SLA management, risk mitigation, service stability, and continuous improvement.
• Manage incidents, problems, escalations, customer communications, and executive business reviews.
• Manage budgets, forecasts, revenue realization, cost optimization, and margin improvement.
• Drive service transformation, automation, process optimization, compliance, and account growth opportunities.

Requirements

• Bachelor’s degree in information technology, computer science, business administration, engineering, or a related field, or equivalent experience.
• 8+ years of experience in IT services, managed services, infrastructure, applications, or technology operations, including 3+ years in a leadership role.
• Experience managing complex client engagements, delivery organizations, large-scale operations, budgets, financial performance, and forecasts.
• Strong knowledge of service delivery frameworks, governance models, SLA management, operational excellence, and ITIL principles.
• Experience leading geographically distributed, multidisciplinary teams and engaging executive stakeholders.
• Strong communication, negotiation, conflict-resolution, analytical, and problem-solving skills.

Nice to have

• Experience with enterprise-level clients in global or multinational environments.
• Background in infrastructure services, cloud, digital workplace, network, security, applications, or managed services.
• PMP, ITIL, Agile, Scrum, Lean, or related certifications.
• Experience with matrix organizations and large-scale transformation programs.

Culture & Benefits

• In-person collaboration with flexibility to support wellbeing, productivity, individual work styles, and life circumstances.
• Global and local teamwork with an emphasis on learning, diversity, inclusion, strong ethics, and corporate citizenship.
• Opportunities to grow and learn while contributing to customer success.