6 дней назад
Subject Matter Expert, Global Operations Service Center
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Subject Matter Expert, Global Operations Service Center (Global Operations/Service Delivery): Delivering and improving global data and transactional services for commercial and marketing operations with an accent on process standardization, automation, service transitions, and stakeholder coordination. Focus on managing delivery performance across markets, resolving complex operational issues, and ensuring readiness for new services and geographic expansions.
Location: Mexico City, Mexico; hybrid
Company
is a global pharmaceutical company operating commercial and marketing services through Global Operations Service Centers.
What you will do
- Own end-to-end delivery and performance of assigned Global Operations services across selected markets.
- Drive process standardization, optimization, automation, and continuous improvement initiatives.
- Maintain accurate desktop procedures and process documentation for data and transactional processes.
- Act as the primary point of contact for global projects and lead transformations on behalf of the Global Operations Services Center leadership team.
- Lead service transitions, onboarding of new services, geographic expansions, knowledge transfer, and operational readiness.
- Monitor internal and vendor performance, SLAs, KPIs, capacity, demand, risks, and service-related escalations.
Requirements
- Bachelor’s degree and at least five years of experience in global operations service delivery, shared services, sales operations, incentives, multichannel marketing, samples, or related areas.
- Deep operational experience in a Global Operations Service Center or another shared service center.
- Experience with process improvement, standardization, delivery models, service catalogues, and business-as-usual operations.
- Strong stakeholder management, communication, analytical, quantitative, writing, presentation, and influencing skills across diverse geographies and cultures.
- Strong English and Spanish communication skills are required.
- Independent, service-oriented approach with the ability to collaborate across functions and drive operational excellence.
Nice to have
- Master’s degree or equivalent in business administration, operations management, information technology, data analytics, or digital transformation.
- Scrum Master, Agile Practitioner, Product Owner, or equivalent certification.
- Experience using generative AI and automation solutions such as Microsoft Copilot, Power Platform, or Power BI.
Culture & Benefits
- Hybrid work arrangement.
- Collaboration across global markets, functions, vendors, and service teams.
- Focus on accountability, continuous improvement, operational excellence, and high-performing teams.
- Equal employment opportunity for employees and applicants.
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