Senior Technical Account Manager (Cybersecurity)

Location: USA - Remote

Salary: $155,000–$180,000 per year

Company

Ping Identity provides a cloud identity platform for secure digital experiences, identity management, and access management for enterprise customers worldwide.

What you will do

• Manage complex, high-spend global enterprise accounts and advise on multi-product strategies and multi-vendor integrations.
• Optimize delivery frameworks and ensure operational readiness across customer engagements.
• Translate customer needs into sustainable internal roadmaps while advocating for enterprise customers.
• Support the development and testing of AI-driven productivity and insight tools.
• Serve as a Cluster Lead and mentor, developing training content and guiding peers through critical escalations.
• Lead internal efficiency programs and influence Engineering and Product teams to improve the customer experience.

Requirements

• 7+ years of enterprise customer-facing experience in Technical Account Management, Customer Success, Sales Engineering, or Professional Services.
• Experience managing global, highly complex enterprise accounts and engaging VP, executive, and C-level stakeholders.
• Advanced cybersecurity knowledge, including Zero Trust architectures and secure cloud deployments.
• Deep expertise in Identity Management, Access Management, and Federation across multi-vendor ecosystems.
• Experience using AI productivity tools to improve operational efficiency, troubleshooting, and customer reporting.
• Strong mentorship, leadership, technical integrity, and escalation-management skills.

Nice to have

• Advanced architectural experience with the Ping Identity suite and APIs.
• Expertise in SAML, OAuth, OpenID Connect, and enterprise networking protocols.
• Experience leading cross-functional task forces or internal efficiency programs.

Culture & Benefits

• Flexible and collaborative work environment.
• Employee Resource Groups and an inclusive culture focused on individuality.
• Regular company and team bonding events.
• Generous PTO and holiday schedule, parental leave, healthcare options, and retirement programs.
• Education reimbursement and commuter offset for specific locations.
• Global volunteering and community initiatives.