LTSS Service Care Manager - Behavioral Health, STAR Kids (Behavioral Health)

Location: Remote-TX with in-person member engagement across Central Austin, South Austin, Southeast Austin, or Northwest Austin, Texas; up to 75% monthly travel for home visits is required. Standard schedule is Monday–Friday, 8:00 AM–5:00 PM CST, with flexibility for pediatric members' school schedules.

Salary: $27.02–$48.55 per hour.

Company

hirify.global provides healthcare services and supports access to care for individuals, families, and communities.

What you will do

• Assess complex and high-risk pediatric members with mental and behavioral health needs and develop individualized care or service plans.
• Coordinate medical, behavioral, and social services, including housing, transportation, employment, foster care, meals, and activities of daily living.
• Act as a liaison and advocate for members and families while collaborating with physicians, facilities, agencies, providers, and community resources.
• Conduct frequent home and site visits, provide member and caregiver education, and support referrals and service authorizations.
• Provide behavioral health expertise for crisis calls, mental health first aid, field safety, de-escalation, and medication monitoring.
• Maintain accurate electronic care management documentation and support compliance with clinical, state, and federal guidelines.

Requirements

• Master's degree in Mental Health or Social Work, or graduation from an accredited school of nursing.
• 2–4 years of related behavioral or mental health experience.
• An unrestricted behavioral health professional license required for the applicable state contract, such as LPC, LCSW, LMFT, LMHC, or RN with direct behavioral health experience.
• Experience with behavioral health case management, high-risk caseloads, community resources, clinical documentation, and care coordination.
• Proficiency with web-based applications and case management systems, including TruCare and Microsoft Office applications.
• Ability to work independently, manage changing needs, and communicate effectively with members, families, providers, and leadership.

Nice to have

• 5+ years of behavioral health case management experience, especially in psychiatric hospitals, community counseling, schools, residential treatment, or youth-focused behavioral health organizations.
• Direct field-based case management or social work experience.
• Experience in managed care or federal and state-sponsored government programs.
• Bilingual English/Spanish skills.

Culture & Benefits

• Health insurance, 401(k), stock purchase plans, tuition reimbursement, paid time off, and holidays.
• Flexible work approach combining remote, hybrid, field, or office schedules according to role requirements.
• Mileage reimbursement for travel to member visits.
• Equal opportunity workplace focused on diversity and improving access to healthcare.