Paperwork Collections Specialist (Logistics)

Location: Monterrey, Mexico. Hybrid work schedule, Monday through Friday, 7:00 AM–4:00 PM, with flexibility based on coverage.

Company

hirify.global provides supply chain technology, logistics execution services, and data-centric network solutions across North America and Mexico.

What you will do

• Learn the terminology and functions of Redwood’s LoadRunner software.
• Retrieve missing paperwork needed for billing and invoice processing.
• Communicate daily with carrier partners to identify shipments with missing documents and collect the required paperwork.
• Analyze daily reports and system dashboards to develop efficient retrieval strategies for unbilled loads.
• Upload documents categorically using third-party applications.
• Escalate difficult retrievals and report discrepancies to carrier, customer, or internal leadership.

Requirements

• Bilingual English/Spanish communication skills at a proficient level, both verbal and written.
• Excellent communication, networking, negotiation, and problem-solving skills.
• Ability to work independently and remain productive in a fast-paced environment.
• Competitive, bold, resilient, and resourceful mindset.
• Ability to work in a hybrid role based in Monterrey, Mexico, Monday through Friday from 7:00 AM to 4:00 PM.

Culture & Benefits

• Access to experts and resources for learning and development.
• Internal mobility opportunities, employee referral bonus program, and Employee Resource Groups.
• Annual fundraising and volunteer events.
• Life insurance after 30 days of employment and major medical health insurance.
• Mexican benefits including Aguinaldo, vacation time, premium vacation, savings plan, grocery card, and a monthly cell phone allowance of 800 pesos.