Patient Relations Liaison

Location: Ontario, California, United States; moving from one work site to another as needed.

Hourly pay: $28–$34 USD

Company

hirify.global is an AI-native healthcare provider combining clinical artificial intelligence with a nationwide medical network to deliver primary and specialty care.

What you will do

• Support regional growth, patient engagement, retention, marketing, and community outreach initiatives.
• Represent the organization at community events, health fairs, patient engagement activities, and networking opportunities.
• Coordinate patient communication campaigns, educational initiatives, and experience programs.
• Gather patient feedback and testimonials and identify opportunities to improve services and brand awareness.
• Monitor online patient feedback and reviews, escalating concerns when appropriate.
• Collaborate with clinic operations and regional leadership on patient access, community engagement, and operational excellence.

Requirements

• High school diploma or equivalent.
• At least two years of experience in patient relations, healthcare operations, customer service, or a related healthcare role.
• Knowledge of healthcare operations, patient rights, HIPAA regulations, and healthcare compliance requirements.
• Strong problem-solving, communication, organizational, and conflict-resolution skills.
• Ability to handle sensitive and confidential information professionally.
• Proficiency in Microsoft Office applications and healthcare information systems.

Nice to have

• Three or more years of patient relations or healthcare customer service experience.
• Experience in a medical group, ambulatory care setting, hospital, or managed care environment.
• Knowledge of patient satisfaction metrics and patient experience improvement methods.
• Bilingual skills.

Culture & Benefits

• Work includes community-based outreach across two regions and movement between work sites as needed.
• Opportunity to contribute to patient access, satisfaction, and healthcare visibility initiatives.
• Equal opportunity employment is offered to applicants of all backgrounds, abilities, and life experiences.