Customer Service Contact Center Representative (Financial Services)

Location: Remote from Connecticut with the option to work from a major Voya office on a hybrid schedule. Monday–Friday availability is required within 7:30am–10pm EST; the assigned shift ends at 10pm EST.

Salary: $41,600 annual base salary ($20/hour), plus potential incentives.

Company

hirify.global is a Fortune 500 financial services company focused on retirement products, plans, and financial opportunities.

What you will do

• Handle inbound customer calls and build trusted relationships with retirement plan participants, agents, and beneficiaries.
• Explain retirement products, plan features, annuity concepts, and account information.
• Assist with plan design inquiries, balance transfers, loan requests, loan payments, and other account needs.
• Ask questions, troubleshoot issues, and work toward first-call resolution in a metric-driven environment.
• Navigate multiple systems simultaneously while maintaining accurate, high-quality service.
• Identify opportunities to improve and streamline business processes.

Requirements

• High school diploma or GED.
• At least 3 years of customer service experience.
• Strong customer engagement, rapport-building, communication, objection-handling, and problem-solving skills.
• Basic computer skills, including launching applications and navigating multiple systems.
• Learning agility and adaptability in a fast-paced, metric-driven environment.
• Availability for any Monday–Friday shift within 7:30am–10pm EST, with the assigned shift ending at 10pm EST.

Nice to have

• Financial services industry experience.
• Bachelor’s degree with at least 1 year of customer service experience.
• Bilingual ability; a $3,000 pay differential is available after passing an assessment.

Culture & Benefits

• Up to eight weeks of paid training covering retirement products and plans.
• Monthly one-to-one coaching, team huddles, continuous training, and structured career development.
• 20 days of paid time off upon hire, nine paid holidays, a flexible Diversity Day, and 40 hours of paid volunteer time.
• Health, dental, vision, and life insurance with no waiting period.
• 401(k) matching up to 6%, an employer-paid cash balance retirement plan, tuition reimbursement up to $5,250 per year, and performance incentives.
• Remote work requires reliable high-speed wired internet and a quiet, disruption-free home workspace; office work may be required if these conditions are not met.

Hiring process

• Interviews are conducted virtually.
• Training is currently delivered online.