Customer Service Representative based in Italy (m/f/d) - Maternity cover

Location: Turin area, Italy; bi-weekly presence required at the office in Rivoli. Hybrid workplace.

Company

hirify.global is a MedTech company developing solutions for stroke, pulmonary embolism, deep vein thrombosis, and acute limb ischemia.

What you will do

• Respond to customer inquiries and process sales, Conto Visione, and consignment replacement orders accurately and efficiently.
• Use SAP and company processes to check inventory availability and configure customer-specific defaults.
• Process Returned Merchandise Authorizations and communicate transparently about their progress.
• Register, track, and follow up on customer complaints while coordinating solutions with internal departments.
• Manage the Travel Stock program in compliance with the Quality System.
• Maintain customer databases and support data integrity and process efficiency.

Requirements

• Bachelor’s degree in Business, Marketing, or a related field is preferred; equivalent education and relevant experience may be considered.
• At least 2 years of experience in Customer Service, Sales, or another customer-facing role; candidates with at least 1 year may also be considered.
• Strong written and verbal communication skills and the ability to build positive customer relationships, especially by phone.
• Proficiency in Microsoft Office, including Outlook, Word, Excel, and PowerPoint.
• Advanced written and spoken English is required.
• Residence in the Turin area and bi-weekly attendance at the Rivoli office are required.

Nice to have

• Experience with SAP or another ERP system.

Culture & Benefits

• Collaborative, inclusive environment with a flat hierarchy and opportunities for professional growth.
• Annual fitness subsidy and Employee Assistance Program.
• Two weeks of paid Family Care Leave for supporting a sick family member or in case of bereavement.
• Additional paid time off on December 24 and 31, beyond local vacation days.
• Comprehensive accident insurance during business trips.